Yes, we manufacture our 925 sterling silver jewelry in-house at our factory in Bangkok.
Yes, our showroom address is:
The Palladium World Shopping
Room 1A037, 1st Floor
555/6637 Ratchaprarop Rd.
Makkasan, Ratchathewi
Bangkok, 0400, Thailand
We are closed on Sundays. Additionally, we close on a few other dates through the year. Please visit our calendar page for more information.
Our complete contact information is if found on our contacts page.
No, we do not have any offices nor representatives outside Bangkok, Thailand.
Visit our forgotten password page to reset your password. If you prefer, email us and we’ll send you a new password.
Log into our website, visit the My Account page, click on the Account tab. You will be able to edit and save your email address. Going forward, you will need to use that new email address to log in.
Log into our website, visit the My Account page, click on the Address Book tab. You can edit/add addresses as well as set default shipping/billing addresses.
Yes, log into our website, visit the My Account page, click on the Address Book tab. You can add up to 5 shipping addresses and 2 billing addresses.
Yes, all our jewelry is made genuine 925 sterling silver. We manufacture all jewelry with an alloy containing a minimum 92.5% silver. Our jewelry is NOT a base metal with silver plating.
Yes, it only means that the base is solid 925 sterling silver with a layer of silver plating. Silver plating is used on some designs to make them look extra shiny and white.
Yes, all our jewelry is nickel and lead free.
There is a search bar on top of every page of our website. You can search by product SKU or by keyword.
The available stock quantity is shown for every product on the product listing and single product page.
Most of our jewelry bears the “925” stamp. There are a few products that do not have the stamp due to space limitations or risking damaging the item. In case you must have all your jewelry stamped “925” please let us know before you place your order.
We do not have a printed catalogue of the products we sell as we often add/remove products and prices change frequently making it very difficult to maintain an offline catalogue/price list.
All the jewelry we manufacture is online with price, photos and descriptions.
Yes, we offer Electro Anti-tarnish and E-coat. If you need your jewelry to have any of these coatings please email us for a quotation.
All our products come packaged individually inside plastic bags for protection. In case you need special packaging options for your jewelry, please let us know in advance (there will be an extra fee since it will cost time and labor).
Yes. Please visit our Custom Designs page for more information.
Yes, you will need to add the minimum out of stock quantity to your cart and place an order. You can see the required out-of-stock MOQ by hovering on a product or in it’s product details page. For rings, please 5 pieces per size.
Yes. The current minimum order per invoice is 6,500 Thai Baht ($199 USD).
Additionally, we do have a minimum purchase quantity (MOQ) per design. For products that are in stock, it is normally 1 to 5 pieces. For products that are out of stock, it usually 20 pieces.
As a general rule, given our relatively low MOQs, samples aren’t normally required for the vast majority of our clients. However, if you definitely need samples, please contact us first.
Please visit our How to Order page for a step-by-step guide.
Yes. If you realize you need to delete or add jewelry after the order is placed, please contact us ASAP.
Please visit the My Account page where you can see a list of all your orders and their current status, which may be one of the following:
Backorder – an out of stock jewelry order is currently in production.
Pending – your order was received.
Processing – we’re currently reviewing your order.
Amended – a change to your order was needed. We’ll continue processing after we receive your reply.
Invoiced – the invoice has been emailed to you.
Paid – we have received your payment.
Completed – your order has shipped.
You will need to add the minimum out of stock quantity (MOQ) to your cart and place an order. You can see the required Out-of-stock MOQ by hovering on a product or in it’s product details page.
Yes, as long as it hasn’t been shipped out. Please send us an email with your order number. Note that if the order was already paid, PayPal or bank transfer fees are not refundable.
In most cases delivery of your package takes anywhere from 5-7 business days.
If you have waited longer than 7 days, please first contact the shipping carrier in your country directly. In case you require our help, please don’t hesitate to email us.
Yes, all packages are shipped insured in the event of a loss.
The shipping fee depends on the final weight of the package, it will be displayed at checkout.
Please visit our Shipping rate estimates page to see a list of rates for your country.
Please allow 12 hours from the time you received our shipping confirmation email before you track your package.
If you still can’t track your package, please contact us immediately.
Please note that Duty Tax / VAT may apply when the package arrives in your country. Please contact your local Customs office for further information.
All product prices on our website are wholesale prices. In fact, we do not sell to consumers, our focus is on providing excellent jewelry to companies, business owners, entrepreneurs, resellers and other wholesalers.
Our accepted payment methods are:
– Bank transfer (T/T)
– PayPal
Credit cards are also accepted, they are processed by PayPal (no need to have a PayPal account).
No, payments are not processed on our website.
Bank transfer (T/T) payments are send bank to bank and PayPal payments are made directly from your PayPal account to ours. You will receive our financial information on an email after we have reviewed your order.
Here’s how to pay an invoice without a PayPal account:
1. Check your email inbox for the invoice from PayPal.
2. Click View and Pay Invoice.
3. Click Pay with Debit or Credit Card if you don’t have an account.
4. Click Pay Now after entering the information.
Yes. We offer several percentage discounts based on the cart subtotal amount. The more you shop, the more you save!
There is also a first order discount as well as free shipping available. Please visit our discounts page for complete information.
Yes, for a limited time of 10 days from the date of courier delivery. Please visit our Warranty & Returns page for more information.
If after you receive your package you notice you have mistakenly ordered an item(s), please notify us immediately.
You are still able to return the item(s) to us, but you are responsible for the shipping costs.
No, we do not charge any restocking fees.
Yes, we manufacture our 925 sterling silver jewelry in-house at our factory in Bangkok.
Yes, our showroom address is:
The Palladium World Shopping
Room 1A037, 1st Floor
555/6637 Ratchaprarop Rd.
Makkasan, Ratchathewi
Bangkok, 0400, Thailand
We are closed on Sundays. Additionally, we close on a few other dates through the year. Please visit our calendar page for more information.
Our complete contact information is if found on our contacts page.
No, we do not have any offices nor representatives outside Bangkok, Thailand.
Visit our forgotten password page to reset your password. If you prefer, email us and we’ll send you a new password.
Log into our website, visit the My Account page, click on the Account tab. You will be able to edit and save your email address. Going forward, you will need to use that new email address to log in.
Log into our website, visit the My Account page, click on the Address Book tab. You can edit/add addresses as well as set default shipping/billing addresses.
Yes, log into our website, visit the My Account page, click on the Address Book tab. You can add up to 5 shipping addresses and 2 billing addresses.
Yes, all our jewelry is made genuine 925 sterling silver. We manufacture all jewelry with an alloy containing a minimum 92.5% silver. Our jewelry is NOT a base metal with silver plating.
Yes, it only means that the base is solid 925 sterling silver with a layer of silver plating. Silver plating is used on some designs to make them look extra shiny and white.
Yes, all our jewelry is nickel and lead free.
There is a search bar on top of every page of our website. You can search by product SKU or by keyword.
The available stock quantity is shown for every product on the product listing and single product page.
Most of our jewelry bears the “925” stamp. There are a few products that do not have the stamp due to space limitations or risking damaging the item. In case you must have all your jewelry stamped “925” please let us know before you place your order.
We do not have a printed catalogue of the products we sell as we often add/remove products and prices change frequently making it very difficult to maintain an offline catalogue/price list.
All the jewelry we manufacture is online with price, photos and descriptions.
Yes, we offer Electro Anti-tarnish and E-coat. If you need your jewelry to have any of these coatings please email us for a quotation.
All our products come packaged individually inside plastic bags for protection. In case you need special packaging options for your jewelry, please let us know in advance (there will be an extra fee since it will cost time and labor).
Yes. Please visit our Custom Designs page for more information.
Yes, you will need to add the minimum out of stock quantity to your cart and place an order. You can see the required out-of-stock MOQ by hovering on a product or in it’s product details page. For rings, please 5 pieces per size.
Yes. The current minimum order per invoice is 6,500 Thai Baht ($199 USD).
Additionally, we do have a minimum purchase quantity (MOQ) per design. For products that are in stock, it is normally 1 to 5 pieces. For products that are out of stock, it usually 20 pieces.
As a general rule, given our relatively low MOQs, samples aren’t normally required for the vast majority of our clients. However, if you definitely need samples, please contact us first.
Please visit our How to Order page for a step-by-step guide.
Yes. If you realize you need to delete or add jewelry after the order is placed, please contact us ASAP.
Please visit the My Account page where you can see a list of all your orders and their current status, which may be one of the following:
Backorder – an out of stock jewelry order is currently in production.
Pending – your order was received.
Processing – we’re currently reviewing your order.
Amended – a change to your order was needed. We’ll continue processing after we receive your reply.
Invoiced – the invoice has been emailed to you.
Paid – we have received your payment.
Completed – your order has shipped.
You will need to add the minimum out of stock quantity (MOQ) to your cart and place an order. You can see the required Out-of-stock MOQ by hovering on a product or in it’s product details page.
Yes, as long as it hasn’t been shipped out. Please send us an email with your order number. Note that if the order was already paid, PayPal or bank transfer fees are not refundable.
In most cases delivery of your package takes anywhere from 5-7 business days.
If you have waited longer than 7 days, please first contact the shipping carrier in your country directly. In case you require our help, please don’t hesitate to email us.
Yes, all packages are shipped insured in the event of a loss.
The shipping fee depends on the final weight of the package, it will be displayed at checkout.
Please visit our Shipping rate estimates page to see a list of rates for your country.
Please allow 12 hours from the time you received our shipping confirmation email before you track your package.
If you still can’t track your package, please contact us immediately.
Please note that Duty Tax / VAT may apply when the package arrives in your country. Please contact your local Customs office for further information.
All product prices on our website are wholesale prices. In fact, we do not sell to consumers, our focus is on providing excellent jewelry to companies, business owners, entrepreneurs, resellers and other wholesalers.
Our accepted payment methods are:
– Bank transfer (T/T)
– PayPal
Credit cards are also accepted, they are processed by PayPal (no need to have a PayPal account).
No, payments are not processed on our website.
Bank transfer (T/T) payments are send bank to bank and PayPal payments are made directly from your PayPal account to ours. You will receive our financial information on an email after we have reviewed your order.
Here’s how to pay an invoice without a PayPal account:
1. Check your email inbox for the invoice from PayPal.
2. Click View and Pay Invoice.
3. Click Pay with Debit or Credit Card if you don’t have an account.
4. Click Pay Now after entering the information.
Yes. We offer several percentage discounts based on the cart subtotal amount. The more you shop, the more you save!
There is also a first order discount as well as free shipping available. Please visit our discounts page for complete information.
Yes, for a limited time of 10 days from the date of courier delivery. Please visit our Warranty & Returns page for more information.
If after you receive your package you notice you have mistakenly ordered an item(s), please notify us immediately.
You are still able to return the item(s) to us, but you are responsible for the shipping costs.
